Apple says it’s a software issue that could be causing overheating issues with the new iPhone 15 models, and stresses that popular apps like Instagram and Uber are also to blame.
The California-based company said Saturday that it is currently working on an update to its iOS17 system found on the iPhone 15s to resolve an issue that is causing some phones to become too hot to handle.
The American giant also says it is working with developers of apps that “overload the system.”
Meta-owned Instagram released an update earlier this week to fix the overheating issue, but that still doesn’t apply to Uber and games like Asphalt 9. Apple, however, says those apps will also be updated quickly.
Without giving an exact time frame for when the update to its operating system will be rolled out, Apple confirmed that no security issues are preventing iPhone 15 owners from continuing to use their device while they wait for the issue to be resolved.
“We have identified several conditions that may cause iPhone to feel warmer than usual,” Apple confirmed in a statement sent to The Associated Press.
The existence of the overheating problem had already been discussed in online discussion forums, but the problem took on a whole new dimension after the publication of an article in the Wall Street Journal, which, using its own tests, was able to confirm that an iPhone sold for a week was abnormally overheating at certain times.
The titanium frame is beyond doubt
It’s normal for your iPhone to warm up slightly during the first few days of use or when retrieving data stored in the cloud – Apple already warns its users that such situations may occur.
CPU-intensive activities like video games and augmented reality apps can also cause the phone to overheat, but the problem reported with the iPhone 15 goes beyond these typical situations.
In its statement, Apple made it clear that the problem is not related to the new titanium frame used on the iPhone 15 Pro and iPhone 15 Pro Max. This material replaces the stainless steel used in recent models.
Apple also added that the problem is in no way related to the new USB-C charging port, which replaced the Lightning port this year.
Even if Apple promises to quickly fix the overheating problem, the fact remains that it could slow sales of its flagship product at a time when the company is experiencing three straight quarters of “year-over-year” decline in overall sales.
Notably, iPhone sales fell 4% in the nine months of Apple’s last three fiscal quarters compared to the previous year.