Foundever establishes itself in Rabat and generates almost 2,000 jobs

Covering an area of ​​approximately 5,000 square meters and mobilizing 3,800 employees in Rabat, the new Foundever site offers its customers multilingual teams operating in French, English, Italian, German and Flemish to meet all customer needs. ranging from technical support to moderation.

On this occasion, Réda Nejjar, Operations Director of Foundever, welcomed this new project that marks an important step in the development of the company’s activities, a world leader in customer experience.

This establishment, he continued, reflects Foundever’s commitment to providing exceptional customer service solutions while contributing to local economic dynamism.

Laurent Uberti, CEO of Foundever, in turn underlined the importance of Morocco, as a center of innovation and customer service, in the company’s overall development strategy.

According to the manager, this new location will create more than 2,000 jobs and actively participate in the development of the local economy. By strengthening its presence in Arribat Center, Foundever has chosen a strategic location, easily accessible by public transport and in the immediate vicinity of numerous shops.

“The site thus offers an optimal working environment for our employees, which reflects our commitment to the well-being and optimal working conditions for our teams,” said Thibault Chatal, Regional Delegate of the French Chamber of Commerce and Industry, emphasizing that of the company wishes to develop its existing location in Casablanca for a budget of 15 million dirhams.

Convinced of the important role that artificial intelligence, in particular chatbots and voicebots, play in the development of its activities, Foundever is committed to better integrating these tools at the service of its employees, allowing them to find quick and effective solutions.

In addition, the company hired a virtual director of artificial intelligence more than a year ago who trained an entire team, company officials said, hailing the positive contribution of this cutting-edge technology, allowing the company to develop an improved offering to its customers. .

It should be noted that this inauguration is an opportunity to celebrate not only Foundever’s expansion, but also its contribution to employment and the development of the local economic fabric.